Quality standards encourage the definition and continual improvement of training initiatives, procedures, and processes. Mercom maintains a superlative Quality Management System that adapts to industry variables and ensures clients continue to receive products and services of exceptional quality. Mercom follows ISO 9001:2008 processes and is CMMI DEV/3 appraised.  .

The CMMI Institute has given Mercom a Level 3 maturity rating, reinforcing the strength of Mercom’s QMS. Level 3 indicates that processes are established, well-characterized, understood, and improved over time.

Mercom incorporates ISO 9001:2008 processes in our QMS and continually monitors and enhances internal procedures and policies to provide high-quality deliverables.


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