Quality standards encourage the definition and continual improvement of training initiatives, procedures, and processes. Mercom maintains a superlative Quality Management System that adapts to industry variables and ensures clients continue to receive products and services of exceptional quality. Mercom follows ISO 9001:2008 processes and is CMMI DEV/3 appraised. .
The CMMI Institute has given Mercom a Level 3 maturity rating, reinforcing the strength of Mercom’s QMS. Level 3 indicates that processes are established, well-characterized, understood, and improved over time.
Mercom incorporates ISO 9001:2008 processes in our QMS and continually monitors and enhances internal procedures and policies to provide high-quality deliverables.