Quality standards encourage the definition and continual improvement of training initiatives, procedures, and processes. Mercom maintains a superlative Quality Management System that adapts to industry variables and ensures clients continue to receive products and services of exceptional quality. Mercom is an ISO 9001:2008 and CMMI DEV/3 certified company.

Mercom’s ISO 9001:2008 certification serves as the foundation of its Quality Management System (QMS). This global certification outlines requirements a company must maintain for world-class quality systems. Mercom incorporates these requirements in their QMS and continually monitors and enhances internal procedures and policies to provide high-quality deliverables.

The CMMI Institute has given Mercom a Level 3 maturity rating, reinforcing the strength of Mercom’s QMS. Level 3 indicates that processes are established, well-characterized, understood, and improved over time.

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Mercom, founded in 2000, is an 8(m), Women Owned Small Business (WOSB), Economically Disadvantaged Women Owned Small Business (EDWOSB), and a Small Disadvantaged Business (SDB), Historically Underutilized Business Zone (HUBZone), and MBE/WBE certified. The business is headquartered in Pawleys Island, South Carolina, with a regional office in D.C. Metro Area, and representative areas throughout the United States. Mercom is a technology firm specializing in digital strategy solutions that drive automation through orchestration, single point of control, single pane of glass, and rapid, reliable service delivery whether that solution is in the cloud, on-premise, or hybrid environments. Mercom is an ISO: 9001:2008 and CMMI DEV/3 certified company.

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